Keep your Teams Supported with Experienced Help Desk Professionals
From frontline technical support to service desk leadership, we connect employers with experienced help desk professionals who keep systems running and employees productive.
Reliable technical support is essential for organizations that depend on stable systems, secure networks and productive teams. Help desk professionals play a critical role in resolving issues quickly, supporting end users and maintaining a positive technology experience across the organization. We connect employers with help desk and IT support professionals at every level across industries including financial services, healthcare, technology, energy & utilities, manufacturing, government and more. Whether you need a Help Desk Technician to support day-to-day troubleshooting or a Service Desk Manager to lead support operations, we’ll connect you with a vetted professional who can keep your technology running smoothly and your teams supported.
.png)
We start by learning about you—the employer who is striving to foster a
best-in-class team, stand out and grow.
- Experience providing technical support for hardware, software, networks and enterprise systems
- Strong troubleshooting and problem-solving skills across Windows, Mac and common business applications
- Experience supporting users in on-site, remote and hybrid work environments
- Knowledge of IT service management practices and ticketing systems such as ServiceNow, Zendesk or Jira
- Ability to diagnose issues quickly, prioritize support requests and meet service level agreements
- Experience supporting device provisioning, system configuration and user account management
- Knowledge of security protocols, access controls and basic cybersecurity practices
- Strong communication and customer service skills when supporting non-technical users
- Intangible qualities such as patience, adaptability, attention to detail and a service-oriented mindset
- Looking for help desk interview questions and guides? Click here
Your Strategic Partner in Talent Acquisition
Help desk roles that we fill most often
We use a wide range of sourcing strategies and industry networks to connect organizations with in-demand help desk and IT support professionals across Canada.
Our top roles include:
- Help Desk Technician – Tier 1
- Help Desk Technician – Tier 2
- Help Desk Technician – Tier 3
- Service Desk Analyst – Tier 1
- Service Desk Analyst – Tier 2
- Technical Support Analyst
- Desktop Support Technician
- Desktop Support Analyst
- End User Support Specialist IT
- Support Specialist IT
- Support Coordinator
- Service Desk Team Lead
- Help Desk Supervisor
- Service Desk Manager
- IT Support Manager
Why you’ll love working with us
- We aren’t just a partner--we’re an extension of your business and brand. We act as your external HR department, supporting you from the initial role design to hiring and beyond. And we don’t stop searching and vetting candidates until you’re satisfied with your new hire.
- We’re consultative, sharing what we learn through our candidates, along with the latest trends in your industry.
- We adapt to your hiring needs. Whether you’re hiring a permanent employee or contract/temporary resources, we can help. We also support you with converting contract resources to permanent roles and provide payroll services as needed.
- We’re communicative, keeping you informed as our search progresses and advising you on how best to position your role to attract top candidates.
- We put our whole team behind you... and our extensive network of 1,000,000+ candidates across all skills, too. In fact, we find many of our placements through referrals because, as they say, good people know good people.
- We work onshore, in Canada to locate talent ready to start delivering now.
- We go beyond the resumé, looking for unique attributes in each candidate, presenting only our top choices and explaining in detail why we selected each one.
- We validate candidates before you hire. See below.
- We balance speed with quality. See below.
We validate our candidates
Since many of today’s candidates use ChatGPT and other AI applications to write their resumés and cover letters, it can be hard to tell if someone’s the real deal. Rest assured, we take the time to validate skills and experience and verify that each candidate is what they claim to be.
- We interview every candidate face to face (either in person or over video).
- We go beyond the standard interview. We assess on-the-spot thinking by asking unique questions that we co-develop with you—things not covered in the job ad.
- We verify all credentials, including designations, education and more.
- We provide testing and screening (on request), including in-depth technical and competency-based screening assessments.
- We conduct a range of checks (when appropriate), using a third party to do background, criminal and credit checks.
- We check references prior to all employment offers.
We balance speed with quality
Sometimes our clients need to move quickly, and we’ll meet them where they are.
However, while we work faster than others in our industry, we never sacrifice quality for speed; we always conduct a full search and validate each candidate before submitting our shortlist. This is how we’ve become one of the best staffing agencies for finance and accounting.
In a rush? These factors impact the speed of our search:
- The job title and technologies in use
- Total compensation, including salary, vacation, benefits
- Work model (remote/hybrid/onsite)
- Years of experience required in specific sectors/industries
We strive to meet the following timelines:
- 5–7 business days from initial search to first interview (permanent hires)
Note: For unique roles that require extensive searching and tapping our referral network, the timeline may be longer. We communicate with you at every step and share the results of our search as we progress.
- 3–5 business days from initial search to first interview (temporary hires)
Heading
Find the Right Hire, Right Now.
No time to wade through stacks of resumes? We can help. With thousands of pre-screened candidates ready to work, we’ll find your next great hire. Fast.
Specialties
Whether you need to quickly staff up to cover seasonal spikes or find the right full-time talent, we’re here to help you fill all your Administration, Customer Service and Operations Support roles, and more.
Networked across the country, our team connects you with qualified candidates for mid- to senior-level, permanent or contract roles across multiple industries in both the private and provincial public sectors.
Our expert IT recruiters have the experience and network to find qualified tech talent for hard-to-fill roles. They stay updated on trends and skills to successfully fill in-demand positions in business analysis, project management, cybersecurity, data science, and more.
Our team has placed thousands of qualified professionals in contract and permanent roles across a broad range of private sector industries nationwide. From transactional-level accounting to designated professionals, we connect you with Canada’s top financial experts.
Within our specialty areas, we’ve successfully placed thousands of qualified professionals in contract and permanent roles across a range of public- and private-sector industries Canada-wide.
.svg)
.svg)
.svg)
